CUSTOMER SERVICE & INSTRUCTIONS

Customer Service & Instructions

At Them 4 Enterprises your satisfaction is a priority. However, we realize that problems do arise. In the event of a problem, Them 4 Enterprises will work within our policies to solve the problem. Please read all of our policies including payment, refund, shipping and return policies before making a purchase.

How to Order

1.        Search the Them 4 Enterprises list for the products you are interested in.
2.        You may send us your order by fax, email or phone.
           Ph: 08 8381 4998   Fax: 08 8381 4349
           Email: sales@kksoft.com.au

All orders subject to our approval.

This information is subject to change at any time without notice.

Order, Pre-order, Backorder

Price, availability and offers are not guaranteed and are subject to change at any time without notice.

How to Check Order Status

You may obtain order status information at any time.
At the present time you must obtain this information by telephone. You may call the Sales Department 08 8381 4998.

This information is subject to change at any time without notice.

How to Cancel an Order

You may cancel an order for an item if that item has not been shipped. At the present time you must cancel by telephone. You may call Them 4 Enterprises Department 24 hours a day and leave a message if unattended 365 days a year at 08 8381 4998 The Sales Department does close so please talk to the answering machine.

This information is subject to change at any time without notice.

How to Return an Item

You may return merchandise, subject to our return policy, by using the following procedure.

1.    Check our return policy to determine whether or not the item is returnable.
2.    Make a copy of your invoice.
3.    Write the reason for the return on the copy of the invoice. For defective returns you must indicate the nature of the defect.
4.    Indicate the response you expect from us, replacement, refund, credit to account etc. on the invoice copy.
5.    Place the invoice copy, merchandise, including original packaging and ALL contents, in a sturdy, safe, secure container, in such a way as to avoid damage to merchandise.
6.    If original packaging is damaged do not bother to return as there will be no refund.
7.    Ship package by insured mail.

This information is subject to change at any time without notice.